Front Desk Agent
Company: Blue Water Hospitality Group, LLC
Location: Ocean City
Posted on: May 9, 2022
Job Description:
Job DescriptionIf you have a passion for growth, can be a
adaptable on the job and overall innovative Blue Water Development
wants YOU! At Blue Water, we create an environment where our
employees are engaged, empowered, and challenged to put the guest
experience first. Blue Water Development Corporation is committed
to the principles of equal employment opportunity and is committed
to make employment decisions based on merit. We are committed to
complying with all Federal, State, and local laws providing for
equal employment opportunities, as well as all laws related to
terms and conditions of employment.These exceptional guests service
providers assists guests through the reservation and check-in
process providing exceptional service, friendly demeanor and
attitude of helpfulness through the entire process. These spotlight
individuals provide support and assistance to our guests throughout
the stay. Going the extra mile for a smile is the norm in this
role! Essential Responsibilities: Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- Efficiently and professional operate all features at the front
desk and guest service station, including taking reservations,
checking guests in and out from their stay, handling site charges
or rental fees with guests, addressing issues or concerns
appropriately.
- Use the Blue Water Way to provide an impactful guest
interaction from phone handling to face to face guest
interactions
- Support concierge department through helpfulness and supportive
guest relations including directing guests, answering questions or
assisting in making arrangements to support their stay at the
property
- Follow daily procedure for opening and closing of guest service
center including ensuring a clean and orderly guest service center
and environment
- Follow proper cash handling procedures including collecting
monies, room/site charging, logging the money into the computer
program, obtaining and distributing a receipt with guest's
signature, writing information on daily room charge ledger and
handing the ledger to the Front Desk and dropping cash at close of
shift.
- Ensures the property is clean, orderly, well manicured and
guest ready at all times.
- Performs other duties as assigned.
- Provides regular and reliable attendance.
- Job Qualifications:
- High school diploma or GED equivalent
- 1-3 years of front desk, reservations or customer service
oriented roleSuccess Factors:
- Must be enthusiastic, upbeat and energetic
- Strong attention to detail
- Ability to work a diverse work schedule to include weekends,
holidays, and evening hours.
- Must work well under pressure and high-stress situations
- Must be able to effectively use computers and technologies
including answering the phones, using computers, copiers, fax
machines as well as credit card or cash machines
- Excellent communication skillsPhysical DemandsThe physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job.While performing the duties of this job, the employee is
regularly required to talk and hear, use a telephone and have
dexterity to operate a computer and various systems. This position
requires standing for long periods of time. Blue Water is committed
to the principles of equal employment opportunity and is committed
to make employment decisions based on merit. We are committed to
complying with all Federal, State and local laws providing for
equal employment opportunities, as well as all laws related to
terms and conditions of employment.
Keywords: Blue Water Hospitality Group, LLC, Hampton , Front Desk Agent, Sales , Ocean City, Virginia
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