Front Desk Agent

Company: Blue Water Hospitality Group, LLC
Location: Ocean City
Posted on: May 9, 2022

Job Description:

Job DescriptionIf you have a passion for growth, can be a adaptable on the job and overall innovative Blue Water Development wants YOU! At Blue Water, we create an environment where our employees are engaged, empowered, and challenged to put the guest experience first. Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.These exceptional guests service providers assists guests through the reservation and check-in process providing exceptional service, friendly demeanor and attitude of helpfulness through the entire process. These spotlight individuals provide support and assistance to our guests throughout the stay. Going the extra mile for a smile is the norm in this role! Essential Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Efficiently and professional operate all features at the front desk and guest service station, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, addressing issues or concerns appropriately.
• Use the Blue Water Way to provide an impactful guest interaction from phone handling to face to face guest interactions
• Support concierge department through helpfulness and supportive guest relations including directing guests, answering questions or assisting in making arrangements to support their stay at the property
• Follow daily procedure for opening and closing of guest service center including ensuring a clean and orderly guest service center and environment
• Follow proper cash handling procedures including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with guest's signature, writing information on daily room charge ledger and handing the ledger to the Front Desk and dropping cash at close of shift.
• Ensures the property is clean, orderly, well manicured and guest ready at all times.
• Performs other duties as assigned.
• Provides regular and reliable attendance.
• Job Qualifications:
  • High school diploma or GED equivalent
  • 1-3 years of front desk, reservations or customer service oriented roleSuccess Factors:
    • Must be enthusiastic, upbeat and energetic
    • Strong attention to detail
    • Ability to work a diverse work schedule to include weekends, holidays, and evening hours.
    • Must work well under pressure and high-stress situations
    • Must be able to effectively use computers and technologies including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines
    • Excellent communication skillsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and hear, use a telephone and have dexterity to operate a computer and various systems. This position requires standing for long periods of time. Blue Water is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.

Keywords: Blue Water Hospitality Group, LLC, Hampton , Front Desk Agent, Sales , Ocean City, Virginia