CAR 2, Community Account Sales
Location: Ocean City
Posted on: May 12, 2022
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.
Job Summary Responsible for increasing the number of active
subscribers and product penetration in assigned multi-dwelling
properties/communities by selling and promoting Comcast products
including video, high-speed Internet, voice and XFINITY Home.
Develop strong relationships with property management that is
conducive to the sale and retention of Comcast products and
services. Provide ongoing sales support to assigned MDU properties.
Utilizes advanced knowledge of Comcast's products and services as
well as sales process experience to maximize sales. Works with
moderate guidance in own area of knowledge.
Demonstrates advanced knowledge of Comcast products, selling and
promoting offerings to customers on-site within multi-dwelling
units. Displays detailed and recent competitive knowledge of
features, benefits, product differences, pricing and campaigns for
video, highspeed internet, voice, and XFINITY Home.
Meets and exceeds sales goals including net add improvement and
penetration goals as established by local market. Drives customer
acquisition, awareness, retention and curiosity about XFINITY
products, bundles and offers at the property level by using
available programs (e.g., community rewards for property staff,
events, marketing collateral, channel resources, and online/digital
Proactively follows up with customer and property staff as
appropriate regarding sales, product, technical, or customer care
issues. Leads fast resolution of product and customer care issues
across customer care, billing, and technical support as a single
point of contact who is helpful to the customer and property staff
and also to internal teams.
Develops strong working relationships with property management and
leasing staff of MDU properties and uses their support through
onsite programs and events.
Calls on and visits all new build MDU properties on a regular and
consistent basis prior to and following occupancy; manages and
attends frequent on-site events to generate subscriber growth. For
new build and win-back properties ensure that Comcast services are
available prior to occupancy dates.
Effectively utilizes Microsoft Office, Google, Facebook, Twitter,
mobile apps, and other software programs and social media to drive
online marketing efforts.
Consistent exercise of independent judgment and discretion in
matters of significance.
Regular, consistent, and punctual attendance. Must be able to work
nights and weekends, variable schedule(s), and overtime as
Other duties and responsibilities as assigned. Employees at all
levels are encouraged to:
Understand our Operating Principles; make them the guidelines for
how you do your job
Always improving the customer experience - think and act in ways
that put our customers first, give them flawless digital options at
every touchpoint, and make them promoters of our products and
Know your stuff - be hardworking learners, users, and advocates of
our groundbreaking technology, products, and services, especially
our digital tools and experiences
Win as a team - make big things happen by working together and
being open to new insights
Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company - by
joining huddles, making callbacks, and helping us elevate
opportunities to do better for our customers
Push for results and drive growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors, and our
What are the BENEFITS of Comcast?
Development and Advancement Opportunities
Employee Resource Groups
Day 1 Medical/Dental/Vision Insurance
Discounted Services (must reside in the footprint)
Many more benefits and perks! Comcast is an
While possessing the stated degree is preferred, Comcast also may
consider applicants who hold some combination of coursework and
experience, or who have extensive related professional
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to
compensate and recognize employees for their work. Most sales
positions are eligible for a Commission under the terms of an
applicable plan, while most non-sales positions are eligible for a
Bonus. Additionally, Comcast provides best-in-class Benefits. We
believe that benefits should connect you to the support you need
when it matters most, and should help you care for those who matter
most. That's why we provide an array of options, expert guidance
and always-on tools, that are personalized to meet the needs of
your reality - to help support you physically, financially and
emotionally through the big milestones and in your everyday life.
Please visit the compensation and benefits summary on our careers
site for more details.
Keywords: Comcast, Hampton , CAR 2, Community Account Sales, Sales , Ocean City, Virginia
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