Temporary Sales Associate
Company: Tapestry, Inc.
Location: Ocean City
Posted on: May 26, 2023
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Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.Coach is part of
the Tapestry portfolio - a global house of brands committed to
stretching what's possible.A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. Visitpage to
learn more about Tapestry's commitment to equity, inclusion, and
diversity.Retail Job Description Reports to: Store Manager Sales
Associate Selling and Service * Understands organizational
objectives and makes decisions that align with the Company
priorities and values * Creates personal sales and clienteling
strategies in partnership with the management team * Meets customer
needs through solution-oriented and forward thinking * Builds
credibility and trust as a personal fashion advisor by
communicating fashion awareness and trends in the marketplace *
Understands changes in local market with potential impact on
business performance and supports the execution of local sales
strategies and tactics * Creates positive impressions with customer
by bringing best self to work through elevated, sophisticated,
appropriate business attire consistent with Coach's guide to style
* Demonstrates Coach's Selling and Service expectations at all
times * Influences customers' purchase decisions by balancing
patience and assertiveness * Takes ownership and commitment for
delivering results; actively aware of personal and store metrics
and achieves goals * Flexes personal selling techniques to
contribute to overall store financial results * Demonstrates
persuasive (not aggressive), confident, friendly and genuine
service skills and selling behaviors * Discusses product features
and builds the sale by suggesting appropriate add on items to fit
the customers' specific needs * Works with multiple customers
simultaneously and breaks away as appropriate * Follows up with
customers consistently and genuinely to influence/close the sale *
Develops product knowledge skills and remains aware of current
collections * Demonstrates knowledge of competition and can apply
that knowledge to building sales and customer relationships *
Drives business through sales strategies, clienteling, sourcing new
customers and maintaining on-going productive relationships with
customers * Sensitive to customers' needs and tailors approach by
reading cues * Builds lasting and loyal relationships with
customers * Ensures all daily tasks are completed without
negatively impacting service or Coach standards Workplace and
Environment * Creates enthusiasm and positivity for a shared vision
and mission * Fosters and environment of teamwork, trust and
collaboration with peers, customers and supervisors * Demonstrates
confidence when working with customers * Takes initiative; has a
high-level of ownership and accountability for individual results *
Welcomes feedback and adapts behaviors as appropriate * Represents
Coach as a brand ambassador at all times * Is adaptable and
flexible to change * Maintains a calm and professional demeanor at
all times * Creates short and long-term strategies to achieve
personal metrics and performance goals * Utilizes Company tools to
keep self-informed * Handles and offers solutions to customer
issues appropriately and involves a manager when necessary *
Promotes and endorses a team selling environment Operations *
Completes daily operational tasks including maintaining store
(sales floor and backroom), cash wrap and visual merchandising to
Coach standards consistently and in a timely manner * Adheres to
all retail policies and procedures including POS, Operations and
Loss Prevention procedures * Leverages Coach's tools and technology
to support relationship building and clienteling efforts; including
to drive sales and achieve individual goals * Replenishes inventory
on sales floor as needed * Processes shipments as needed Additional
Requirements Experience: 1- 3 year of previous selling experience
in a luxury retail service environment preferred. Possesses current
knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree
preferred. Technical: Knowledge of cash registers systems, basic
computer skills (including the ability to use iPad/laptop, Mobile
POS and Internet) Physical: Ability to communicate effectively with
customers and team. Mobility to maneuver the sales floor and stock
room to provide and support customer service. Reach above/bend to
obtain product for customers from store fixtures/shelves at various
heights and climb ladders/stairs/step-stools to perform visual
merchandising and housekeeping duties. Ability to frequently lift
and carry up to five pounds and at times lift and carry
product/cartons up to fifty pounds to process product
shipment/transfers. Schedule: Ability to work a flexible schedule
to meet the needs of the business, including nights, weekends, busy
seasons, and high retail traffic and sales days(including but not
limited to: the day after Thanksgiving, Memorial Day, Christmas
Eve, Mother's Day, etc.). Note: This document serves only as a
sample of the job duties and responsibilities and does not include
an Our Competencies for All Employees
Keywords: Tapestry, Inc., Hampton , Temporary Sales Associate, Sales , Ocean City, Virginia
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