Sales Coordinator
Company: Hampton Roads Embassy Suites
Location: Hampton
Posted on: September 11, 2023
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Job Description:
Primary Purpose:
The primary purpose of the Sales Coordinator is to provide a wide
range of hotel administrative support that would enable the
property sales and event managers to focus on revenue generating
activities.
Work Performed:
The Sales Coordinator is tasked with the following duties,
responsibilities, and assignments:
-The Sales Coordinator is tasked with the following duties,
responsibilities, and assignments:
-In support of the property sales team the role will greet
visitors, answer phone calls (to include customer and brand call
center reservations as well as general hotel inquiries, intake and
process incoming lead information, handle reservation requests,
research group billing inquiries, gather data as needed, compile
reports, maintain files and prepare correspondence;
-Interact with group, catering, and business travel customers in
person, via email, and over the phone to qualify and assist
existing and future customers;
-Maintain communication with group customers regarding the status
of their group room block. This may include entering rooming lists,
monitoring pick up status, reporting status of current pickup,
providing cutoff date alerts and making individual rooming list
reservation changes;
-Assist property managers with sales duties as needed including but
not limited to initial billing inquiries, commission payments,
no-show status, sales system research, brand reward point
administration, and scheduling appointments.
-Assist managers with RFP responses, proposals, contracts, BEOs,
and meeting arrangements as needed;
-Send all local Convention and Visitors Bureau (CVB) request for
proposals (RFPs) received by the hotel to the Hotel's assigned Lead
Analyst for distribution per our internal protocols;
-Assist Sales & Events Service Manager (SESM) with reservation
requests and building group master accounts in the brand system, as
needed;
-Upload and maintain the group files within the sales system for
all group bookings at the property level. This includes ensuring
signed agreements are uploaded when all bookings are turned to
definite bookings;
-Maintain inventory and create printed and electronic collateral to
include coupons, flyers, and branded sales and marketing
pieces;
-Maintain all social media accounts for the hotel with a minimum of
four (4) postings per month to all channels. This includes
responding to all comments and reviews on social. Complete brand
required Sprinklr training for social media.
-Participate in Sales Department meetings.
-Provide additional administrative assistance as directed.
-Any and all other work as required to complete the primary purpose
of the position.
Keywords: Hampton Roads Embassy Suites, Hampton , Sales Coordinator, Sales , Hampton, Virginia
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