Manager, Benefits - Benefits and HR Services Team

Company: Capital One
Location: Richmond
Posted on: April 1, 2026

Job Description:

Manager, Benefits - Benefits and HR Services Team We are seeking a Manager, Benefits to join our Benefits and HR Services team. This role is focused on the operations and technology that underpin the delivery of benefits and HR services for our US-based products and experiences. This position requires a unique blend of expertise with a specific emphasis on problem solving, managing annual Open Enrollment and driving strategic, well-managed system and business process changes. Having a passion for continuous improvement, a strong eye for detail, and a growth mindset are essential for this role. You must be eager to learn new processes and technologies daily and thrive on solving new problems. Why You Want This Job: Impact: You will contribute to the overall success of Capital One by using technology and AI to future proof our tools and experiences, lead annual Open Enrollment cycles, and deliver seamless experiences for the enterprise. Challenge: You will solve complex problems with innovative solutions and shape our benefits and HR services delivery strategy and associate experiences. Great hybrid work environment: You can enjoy a fast-paced and fun work environment where innovation is rewarded and where you can learn from talented coworkers. Key Responsibilities: Lead, mentor, and develop the team, cultivating a high-performance, growth mindset culture. Proactively stay current with the latest trends, tools, and developments in generative AI and other technology to drive continuous improvement; identify and recommend process improvements to drive efficiency and automation through technology. Use AI tools to accomplish tasks relevant to business processes. Lead cross-functional strategic projects, process improvements, and break-fixes with internal partners (Benefits/HR Services, Payroll, Tech, Product). Drive standardization in reporting tools, dashboards, and reports. Partner with product and tech teams to assess the feasibility and complexity to implement new benefits and HR service experiences via Workday, Salesforce, and/or other systems. Lead the team through annual enrollment cycles, ensuring smooth and accurate execution for the enterprise. Develop and maintain detailed documentation (business requirements, test plans, results). Lead the development and execution of User Acceptance Testing (UAT) Ensure well-managed release testing and execution for system releases (e.g., semi-annual Workday feature releases) that impact benefits and HR services. Serve as point of contact for operations to partner on issue resolution and troubleshooting. Analyze incident data to identify impacts, recommend resolutions, and perform root cause analysis. Exhibit thoughtful leadership within the team and the broader benefits and HR services community. Basic Qualifications: Bachelor’s Degree or military experience. At least 2 years experience leading or participating in technology projects, with demonstrated project management expertise, overseeing initiatives from concept to completion, including effective stakeholder engagement. At least 2 years of experience with leading or managing a team. Preferred Qualifications: Experience using AI and/or technology to generate creative ideas, solve problems, troubleshoot common business problems, and translate them into tangible more efficient work products. 1 years of experience with Workday configuration or Workday integrations Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Business Administration, or Human Resources 2 years of experience in Systems Analysis, Information Technology, Data Analytics, or Benefits 1 years of experience with Google Apps Script or Visual Basic for Applications (VBA) 1 years of experience with Kainos At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $151,900 - $173,400 for Manager, Benefits Richmond, VA: $138,100 - $157,700 for Manager, Benefits Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Hampton , Manager, Benefits - Benefits and HR Services Team, IT / Software / Systems , Richmond, Virginia